AMS Support for Resource Planning at a Major Healthcare Organization


  • A major healthcare organization wanted Application Management Support (AMS) for its Enterprise Resource Planning (ERP) system.
  • More than 200 users use and update the system simultaneously.
  • Patient medical records and financial details needed to be kept in a secure, centralized server.
  • The AMS needed customized modifications and upgrades.

Xpertnest’s Solutions

  • An off-site team managed the application, providing root-cause and performance analyses.
  • A new function enabled the client to improve reporting to third-parties such as insurance companies, corporate clients, and government departments.
  • Defined a back-up strategy to ensure security.

Value Delivered

  • Reduced instances of technical issues during maintenance.
  • Saved costs with improved reporting.
  • Achieved lowest third-party dispute rate.
  • Defined a strategy for cloud-based solutions.

Related Posts