$15M benefits realised — telecom margin assurance.

Business requirements & challenges

Business requirements & challenges

Disparate inventory, order, and billing platforms made it impossible to maintain a unified view of customer circuits and orders. Acquisitions had layered in further data discrepancies.

• Reconcile circuit inventory across multiple disconnected data sources
• Create a unified order view across applications and system stacks
• Automate discrepancy reporting for revenue leakage
• Identify breakdown points in the Quote-to-Bill journey post-acquisition

Solution

Solution

Built a Revenue Assurance Framework using Informatica PowerCenter ETL across Oracle and SQL Server databases. Reconciled ~13K customer sites, ~35K circuit records, and ~6MN data points across 30 systems. Automated reporting accelerated discrepancy identification, while process controllers monitored revenue opportunities continuously.

• Informatica ETL reconciliation across 30 source systems
• Customised, automated discrepancy reports across order + billing platforms
• Process controllers tracking revenue opportunities and cost savings
• Experienced margin-assurance analysts executing identified opportunities

Business benefits

Business benefits

Identified and plugged revenue leakage; recovered missed construction and install NRC charges; eliminated unjustified vendor charges.