Privacy Policy.

This Privacy Policy explains how Xpertnest (“Xpertnest”, “we”, “us” or “our”) handles personal information when you visit our website, contact us, or use the products and services we provide. We are committed to protecting your privacy and to being transparent about the information we hold and how we use it.

By using our website or services, you acknowledge that you have read and understood this policy. If you do not agree with it, please do not use our website or services.

We collect personal information in the following ways:

• Information you provide to us — such as your name, email address, telephone number, company name, job title and the contents of any message when you complete a form, request a demonstration, subscribe to updates, or otherwise contact us.
• Information we collect automatically — such as your IP address, browser type, device information, pages viewed and general usage data, collected through cookies and similar technologies when you interact with our website.
• Information from third parties — such as information from our business partners, service providers and publicly available sources, where relevant to our dealings with you or your organisation.

Where we provide services to business customers, we may also process personal information on our customers’ behalf as a processor, in accordance with the relevant service agreement and the customer’s instructions.

We use personal information for purposes that may include:

• providing, operating, maintaining and improving our website, products and services;
• responding to your enquiries and providing the information or support you request;
• managing our relationship with you and your organisation;
• sending you updates, marketing or other communications where you have asked to receive them or where we are otherwise permitted to do so;
• analysing how our website and services are used so we can improve them;
• protecting the security and integrity of our systems and preventing fraud or misuse; and
• complying with our legal and regulatory obligations.

Where data protection law applies, we rely on one or more of the following legal bases to process personal information: your consent; the performance of a contract with you or your organisation; our legitimate interests (such as operating and improving our business, provided these do not override your rights); and compliance with a legal obligation.

Our website uses cookies and similar technologies to help it function, to remember your preferences, and to understand how the site is used. You can control or disable cookies through your browser settings, although some parts of the website may not function properly as a result.

We may share personal information with:

• service providers and sub-processors who perform functions on our behalf (such as hosting, analytics, communications and IT support), under appropriate confidentiality and data-protection obligations;
• members of our group of companies, where relevant to the purposes described in this policy;
• professional advisers, regulators or authorities where required by law or to establish, exercise or defend legal rights; and
• a successor entity in connection with a merger, acquisition or other business transfer.

We do not sell your personal information.

We operate internationally, and your personal information may be transferred to and processed in countries other than the one in which you are located. Where we transfer personal information across borders, we take steps to ensure it is afforded an appropriate level of protection, including through recognised safeguards such as standard contractual clauses where required.

We maintain reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, contractual or reporting requirements, after which it is deleted or anonymised.

Depending on your location and applicable law, you may have rights in relation to your personal information, including the right to access, correct, update or delete it; to restrict or object to its processing; to request portability; and to withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with your local data-protection authority.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to a request.

Our website may contain links to third-party websites and services that we do not operate or control. This policy does not apply to those sites, and we encourage you to review their privacy policies before providing any personal information.

Our website and services are intended for business and professional use and are not directed to children. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. When we do, we will revise the “Last updated” date above, and any changes become effective when posted on this page.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@xpertnest.com, or write to us at our registered office in London, United Kingdom.