Assure · ITSM

ITSM & Service Operations

Name: xnIQ.ai Assure
Brand: Xpertnest

Run IT service operations on autopilot — AI that predicts, prevents, and resolves.

xniq.ai / assure

Assure · ITSM

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Assure · ITSM

Capabilities, mapped to outcomes.

xniq.ai / assure · predictive-incidents

12.4K

Events · 24h

98.7%

Accuracy

3.2hr

Avg latency

Capability · 01

Detect anomalies and forecast breaches before SLAs slip.

xniq.ai / assure · intelligent-routing

#1287High-priority ticket detectedResolved

#1286Auto-routed to L2 engineeringActive

#1285Customer reply pending reviewWaiting

#1284Knowledge base article updatedResolved

#1283SLA breach prevented · 92mResolved

Capability · 02

AI classifies, prioritises and assigns tickets to the right resolver.

xniq.ai / assure · change-&-risk

Capability · 03

Risk scoring, automated CAB packs, change calendars with conflict detection.

Outcomes

412/h

Tickets resolved

98.7%

Auto-resolution accuracy

240ms

p95 latency

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