AS-IS consultancy framework
Analysed the ecosystem via AS-IS scenarios and recommended improvements across People, Process, System and Data — then implemented hand-in-hand.
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Accreditations
Case Study · Leading Indian Hospital Chain
End-to-end consultancy and cloud ERP transformation for a leading Indian hospital — an AS-IS analysis across People, Process, System and Data yielded 100+ improvement suggestions across 12 departments, digitalising patient records, notes, e-prescriptions, reports, queuing and cashless payments toward a paperless environment. Reduced manual activities ~35%, saved 50%+ of doctors' time in select departments and cut costs 40%.
Industry
Healthcare
Region
IN
Year
2022
Healthcare / Cloud ERP / Hospital Operations / Digital Transformation
The hospital wanted a more efficient, patient-centric operational environment — as paperless as possible, with better staff efficiency and patient care. It had too many manual processes, isolated IT and payment systems per department, no centralised data for reporting and analysis, and manual file handling that made patients move back and forth and caused dissatisfaction. Xpertnest provided end-to-end consultancy enabling operational efficiency and cost savings across departments.
Business requirements & challenges
The hospital ran on paper and department silos, with no unified data — the goal was a paperless, patient-centric hospital.
Major challenges
Solution
Xpertnest provided end-to-end consultancy, analysing the hospital's ecosystem through AS-IS scenarios and recommending improvements across People, Process, System and Data — then working hand in hand with the institute to implement them. The engagement produced 100+ improvement suggestions across 12 healthcare departments.
Stack
How it works
What's new
Analysed the ecosystem via AS-IS scenarios and recommended improvements across People, Process, System and Data — then implemented hand-in-hand.
Digital medical history, digitalised patient information and digital medical notes for doctors and nurses.
Replaced paper prescriptions and reports with digital equivalents.
A digital queuing system manages patient queues in every department.
Cashless payments replace isolated, manual department-level payment handling.
Web-based patient details anywhere/anytime, a registration help desk and removal of hard-copy forms.
Business benefits
Beyond the headline numbers, processes were re-engineered to be more patient-centric than management-centric, with better resource utilisation, planning and analytical-data-driven decisions.
35%
reduction in manual activities
50%+
of doctor time saved (select departments)
40%
cost reduction via tech + process improvement
At a glance
| Customer | Leading hospital in India |
|---|---|
| Solution | Paperless Cloud ERP |
| Primary Goal | Paperless environment + staff efficiency + patient care |
| Approach | End-to-end consultancy |
| Assessment | AS-IS analysis |
| Improvement Areas | People, Process, System, Data |
| Scale | 100+ improvement suggestions across 12 departments |
| Departments | New Admissions, Finance, OPD, Ward, Pathology, Radiology, Pharmacy, Medical Reports |
| Digitalisation | Patient info, medical history, notes, e-prescriptions, reports |
| Payments | Cashless |
| Queue | Digital queuing |
| Manual Activity Reduction | ~35% |
| Doctors' Time Saved | >50% (certain departments) |
| Cost Reduction | 40% |
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