Case Study · Gujarat Gas Limited

End-to-end SAP transformation at a tier-1 Indian gas utility.

Streamlined procurement, finance, HR, customer service, and field-force operations across Gujarat Gas via SAP and a suite of mobile applications.

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Industry

Energy & Utilities

Region

Year

2022

Business requirements & challenges

Streamline back-office: procurement, finance, HR
Integrate business applications for efficiency and data accuracy
Enhance customer service: complaints, billing, invoicing
Manage and validate large volumes of customer + equipment data
Ensure compliance with regulations + audits

Solution

SAP modules across Finance, Controlling, Procurement, HR, CRM, Process Integration, Project Systems. Mobile applications including Customer Portal, Spot Billing, Mobile AMC, Fiori, and SAP Work Manager (Syclo). Integrated with banks, GST Network, and third-party payment agencies.

SAP modules: FI · CO · Procurement · HR · CRM · PI · PS
Mobile: Customer Portal · Spot Billing · AMC · Fiori · Work Manager
Management Cockpits, KPI dashboards, MIS reporting
Integration with banks, GST Network, third-party payment agencies

Business benefits

Streamlined processes drove operational efficiency
Real-time integration improved data accuracy + reliability
Compliance with regulatory + internal-audit requirements maintained
Mobile field-force apps drove productivity + reduced cycle time
Awarded SAP ACE Award (Best Run Business) + ISGF Diamond Award

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