Multi-module SAP core
Finance, Controlling, Procurement, HR, CRM, Process Integration and Project Systems bring multiple functions into one enterprise system.
// loading…
Accreditations
Case Study · Gujarat Gas Limited
An SAP implementation and integration programme for a gas utility company (Gujarat Gas Limited) — not just ERP, but connecting back-office (procurement, finance, HR), customer service, field operations, billing, maintenance and analytics into one integrated environment. SAP modules (FI, CO, Procurement, HR, CRM, Process Integration, Project Systems) run alongside mobile apps (Customer Portal, Spot Billing, Mobile AMC, Fiori, SAP Work Manager/Syclo), Management Cockpits / KPI dashboards / MIS reporting, and integration with banks, the GST Network and third-party payment agencies. Recognised with the SAP ACE Award (Best Run Business) and the ISGF Diamond Award.
Industry
Oil & Gas
Region
IN
Year
2022
Oil & Gas / SAP Implementation / Enterprise Integration / Mobile Field Operations
The gas utility had multiple business areas and processes that needed to work together — back-office, customer service, field operations, billing, maintenance and analytics. The objective was a digital-transformation and enterprise-integration programme built on SAP, extending from office ERP to mobile field operations and out to external systems.
Business requirements & challenges
Fragmented functions and applications had to be brought into one integrated SAP environment spanning office, customers and the field.
Major challenges
Solution
A layered solution — SAP business modules, mobile applications, analytical tools and integration platforms — around the utility lifecycle from distribution to customer service and billing (SAP IS-U).
Stack
How it works
What's new
Finance, Controlling, Procurement, HR, CRM, Process Integration and Project Systems bring multiple functions into one enterprise system.
Customer Portal, Spot Billing, Mobile AMC, Fiori and SAP Work Manager (Syclo) extend ERP to meter reading, billing and field work.
Process Integration and integration platforms connect internal apps and external systems — banks, GST Network and payment agencies.
Covers device management, work management, move in/out, consumption measurement, billing & invoicing, collections and customer service.
Management Cockpits, KPI dashboards and MIS reporting turn operational data into management decisions.
Recognised with the SAP ACE Award for Best Run Business and the ISGF Diamond Award for the SAP mobile application.
Where it's used
Business benefits
At a glance
| Client | Gujarat Gas Limited (GGL) |
|---|---|
| Domain | Oil & Gas / Gas Utility |
| Programme | SAP implementation + integration |
| SAP Modules | FI, CO, Procurement, HR, CRM, PI, PS |
| Mobile Apps | Customer Portal, Spot Billing, Mobile AMC, Fiori, SAP Work Manager (Syclo) |
| Analytics | Management Cockpits, KPI dashboards, MIS reporting |
| Utility Lifecycle | Device/work management, move in/out, consumption, billing, collections, service |
| External Integration | Banks, GST Network, third-party payment agencies |
| Efficiency | Integrated, streamlined processes |
| Data | Improved accuracy via real-time processing |
| Compliance | Regulations + internal audits |
| Productivity | Mobile field-force apps, reduced cycle times |
| Recognition | SAP ACE Award (Best Run Business) + ISGF Diamond Award |
Related
Utility
FeaturedAn automated claim acceptance and processing solution for a major UK utility (Project Touchdown) — validating customer claims against historical payments and identifying potential duplicates via a multi-rule engine, built on the e.IQ platform and integrated with SAP IS-U and SAP CRM. Delivered 90% straight-through processing, a 75% headcount reduction in the BPO claims team and a 4% false-positive rate, handling a £123M regulatory outlay — deployable in 14 weeks via an agile, DevOps, continuous-integration approach.
Southern Water
UK
90%
straight-through processing
Oil & Gas
An OCR and NLP document-intelligence solution for the Oil & Gas domain — digitising legal and contract documents, extracting relevant information and entities, discovering relationships between documents, and recognising ID documents. It achieved 90% straight-through processing, a 4% false-positive rate and an 80% headcount reduction.
Major Oil & Gas Operator
90%
straight-through processing
Energy & Utilities
Comprehensive SAP ERP rollout across finance, procurement, asset management, HR, plant maintenance, and CRM — plus a Smart Grid Master Plan integrating SCADA, AMI, DMS, and EMS at Bhutan Power Corporation.
Bhutan Power Corporation
OTHER