Case Study · Bhutan Power Corporation

Full SAP ERP + smart-grid transformation for a national utility.

Comprehensive SAP ERP rollout across finance, procurement, asset management, HR, plant maintenance, and CRM — plus a Smart Grid Master Plan integrating SCADA, AMI, DMS, and EMS at Bhutan Power Corporation.

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Industry

Energy & Utilities

Region

OTHER

Year

2023

Business requirements & challenges

Integrate finance, procurement, asset management, and HR
Automate and optimise grid operations via Smart Grid
Enhance customer service through better CRM
Process large operational + customer data for informed decisions
Converge IT + OT into a unified digital platform

Solution

SAP ERP across FI/CO/MM/SD/HR/PM/PS/CRM/SRM modules. Integrated SCADA, AMI, and DMS for smart-grid operations. Omnichannel contact centre, customer portal, mobile apps. IT/OT convergence for seamless operational data flow.

SAP modules: FI · CO · MM · SD · HR · PM · PS · CRM · SRM
Smart Grid Master Plan: SCADA + AMI + DMS + EMS
Omnichannel customer engagement digitalisation
IT and OT system convergence for unified data flow

Business benefits

Operational efficiency via streamlined integrated processes
Enhanced customer service through faster response + better CRM
Data-driven decision-making and optimised asset performance
Unified IT + OT ecosystem
Future-ready workforce via digital training

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