35-55%
ticket deflection via self-service AI
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Accreditations
Managed Services · Service Desk
Round-the-clock multilingual service desk powered by xnIQ.ai Flow. AI deflects routine asks, classifies and routes complex incidents in real time, and learns from every resolution so your service catalogue becomes more self-serve over time.
What you get
24/7 service desk that thinks before it ticks.
What's in scope
01·Managed Services · Service Desk
24×7×365 across phone, chat, email, portal — English, French, German, Hindi, Spanish.
02·Managed Services · Service Desk
Every ticket gets a confidence score + suggested resolution before it lands in a human queue.
03·Managed Services · Service Desk
Conversational AI handles 35-55% of routine asks — password resets, access requests, status checks — without human touch.
04·Managed Services · Service Desk
Resolutions auto-update the knowledge graph so the next agent finds it first.
Measured outcomes
35-55%
ticket deflection via self-service AI
28%
lower MTTR on escalated tickets
4.6 / 5
average CSAT across deployments
Why Xpertnest delivers this
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