Robotics Process Automation (RPA)


Several business processes are not as intelligent as they could be. Some of them cut across many IT systems that do not always talk to each other. RPA Can be used in such organisation. Robotics Process Automation is a way to automate repetitive and often rules-based processes. The general acceptance towards Robotic Process Automation (RPA) keeps growing.


Benefit Of RPA

Costeffective

Cost Effective

Accuracy

Accuracy

Risk managment

Risk Management

Flexibility

Flexibility and Scalability


RPA Use Cases in Banking


RPA in Insurance


Automation candidate processes in Telecom


OPERATIONS SUPPORT & READINESS

CRM Support & Readiness

RM&O Support & Readiness

Workforce Management


FULFILMENT

Order Handling

Selling

Service Configuration & Activation

Resource Provisioning

Resource Data Collection & Distribution

S/P Requisition Management


ASSURANCE

S/P Interface Management

Customer Interface Management

Problem Handling

Customer QoS/SLA Management

Retention & Loyalty

Service Problem Management

Resource Trouble Management

Resource Performance Management

S/P Problem Reporting & Management

S/P Performance Management


BILLING & REVENUE MANAGEMENT

Bill Invoice Management

Bill Payments & Receivables Management

Bill Inquiry Handling

Manage Billing Events

Charging

Manage Balances

Service Guiding and Mediation

Resource Mediation and Reporting

S/P Settlements & Payments Management

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